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Heverton A. silva

Heverton A.

Verified teacher, moderated by the Classgap team
Brazil

0 lessons

Technology, Computer Science

+ 10 years of exp. teaching online classes

About me Availability More info

About me

Heverton Anunciação Founder of Universidade do Consumidor (Consumer University), elected among the 10 professionals in the world in CRM and CX. He has worked on CRM projects for O Boticário, Citibank, Banco Original, Havaianas, Entel Chile, Clube Extra, Ademilar, Atento, and Marisol. Author of dozens of books. Finalist for the Abradi Digitalks 2023 Professional of the Year Award. Judge for several awards. Has spoken at South Summit, Viasoft Connect, APASHOW, GBS Dubai, APCC Portugal, Member of the advisory board of the world's largest network of customer service professionals, Contact Center World.

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I teach

  • Technology Beginner, Intermediate, Advanced
  • Computer Science
    • Intelligence Systems

Languages I speak

PortugueseNative
SpanishConversational skills
EnglishWorking proficiency

Education

Computer Science

Degree

Business Management

Degree

Marketing Management

Degree

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