How can we help you?
Here are some of our most frequently asked questions categorized by user type
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Teachers
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Students or parents
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Enterprises
How does Classgap work?
Classgap is an online private tutoring portal where you can teach your classes in our virtual classroom and receive payment for them securely. To get started, simply create your teacher profile and indicate the subjects you teach, your availability and your hourly rate.
Sign up here. You can do it with your email, Facebook account or by integrating your profile from Tusclasesparticulares, clicking on "Give private lessons online".How do I publish my profile?
First, you must register and indicate the subjects you teach, your availability and the price per hour. It is important that you fill in all the information in your profile, so that the students get as much information as possible (presentation, details of the subjects offered, studies, experience, photos, hobbies). This will make it easier for students to book a class with you when they have more detailed information.How do students contact me?
Students will be able to contact you in different ways:
- Send you a message to ask about the classes.
- Request a free 20-minute trial: you have the option to enable this mode, so that your students can book an interview with you and get to know you before booking. It is highly recommended that you activate it to attract more students to your profile.
- Book individual lessons: you can book a one-hour class directly by selecting a day and time in your calendar.
- Pack of lessons: you can offer packs for 5 and 10 lessons, with which students can book more hours with you.How do payments work on Classgap?
By registering as a Classgap tutor, you benefit from the security of payments through our portal. These are made at the end of the month by transfer to your bank account (CEE) or PayPal once you reach 50€. If you do not reach this minimum, your hours will accumulate over the next few months until you reach it.
You must enter your payment details through our mobile APP in the payment section.
Classgap will tax the price with a percentage that varies according to the number of hours taught and level of visibility. These fees apply to the maintenance and management of the platform. For more information, please review our terms and conditions of use and the level of visibility you've selected.. .How are Classgap lessons held?
All lessons are conducted online, using our advanced virtual classroom, which is developed with all the necessary tools for your experience to be like a classroom (video, chat, digital whiteboard, collaborative text editor, possibility of sharing your screen, etc.).
Once the class reservation has been accepted, you can go to Scheduled Classes and click on "Start Class" to enter the classroom.
Access our classroom here.What do I need to have the lesson?
So as to have a successful experience during your lesson, there are some easy technical requirements you have to keep in mind:
- Log on to the platform using a personal computer, laptop, tablet Android or Ipad, or your smartphone.
- Use Google Chrome browser and make sure you have not Adblock.
- Some antivirus might block the use of camera and audio, we recommend you to disable it during your lesson.
- Have a connection of at least 5MB.
- An operative system of Windows 7 / Mac OS Yosemite at least or superior.I am a registered as a student, but I want to become a teacher, how do I change my profile?
To publish your profile as a teacher, click here and click on "Start receiving students". Here you must add the same information you used to register as a student (name, e-mail and password).What happens if a student does not attend class?
Students may cancel a class up to 8 hours before the start of the class. If one of your students does not attend classes or cancels them repeatedly, you can contact us to have your case reviewed.How can I unsubscribe?
If you don't have time to teach through Classgap at the moment, you can change your availability from your personal area and also check the box "I don't want to receive new students" in the Settings section. This way, your profile will not be visible for as long as you wish, but you can activate it when it becomes available again.
If you want to permanently unsubscribe, go to the Settings section and click on "Delete my account".How does Classgap work?
Classgap is an online tutoring platform where you can find your teacher in the subject of your choice and receive lessons through our virtual classroom.
Find your teachers using the search filters here .
To be able to contact them there to book lessons, you will have to register with your email or Facebook account here: RegisterHow do I find a teacher?
Start by indicating the subject or language you wish to learn in our search engine, and we will show you those that match your search.
There you will have many filters like country of origin, languages spoken, price and availability to find your ideal teacher easily.How are the lessons held?
All classes are conducted online, using our advanced virtual classroom, which is developed with all the necessary tools for your like-a-classroom experience (video, chat, digital whiteboard, collaborative text editor, possibility of sharing your screen, etc.).
Once the class booking has been accepted, you can go to Scheduled Classes and click on "Start Class" to enter the classroom.
Access our classroom demoHow do I book a lesson?
You have different ways to book a lesson:
- Contact the teacher: Before booking a lesson, you can send a message to the teacher to make sure he/she fits your requirements.
- Free 20 minute trial: Most of our teachers offer a free 20 minute trial in order to get to know the student.
- Standard lesson: You can also book a lesson with the tutor, selecting a time and date from their calendar.
- Lessons packs: Some tutors also offer the option of buying a package of 5 or 10 hours. With these packages you will benefit from a better price and it will be easier to book new classes.How do I pay for a lesson?
You will make the payment through our virtual payment platform by credit card or Paypal.
Bear in mind that the classes are valid for 6 months from the date of purchase, and that once the deadline for using the classes has passed, it is not possible to get back any of the outstanding classes.What do I need to have the lesson?
So as to have a successful experience during your lesson, there are some easy technical requirements you have to bear in mind:
- Log on to the platform using a personal computer, laptop, tablet Android or Ipad, or your smartphone.
- Use Google Chrome browser and make sure you have not Adblock.
- Some antivirus might block the use of camera and audio, we recommend you to disable it during your lesson.
- Have a connection of at least 5MB.
- An operative system of Windows 7 / Mac OS Yosemite at least or superior.What happens if I cancel a class?
You can cancel a class up to 8 hours before the start of the class. Remember that tutors' time is valuable, so as soon as you know you won't be able to attend a class, let them know well in advance. If you miss class or cancel at short notice, the teacher and Classgap may reserve the right to charge a fee for the class.Cancellations
If your teacher's availability has changed, please contact us at support@classgap.com to have your case reviewed.What does Classgap offer for freelancers and companies?
Classgap for Enterprise enables corporate and freelance employees to take online training from home or at the office and at convenient times using our virtual classroom technology. Discover, Classgap for Enterprise
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