William

Hotelier with more than 25 years of experience in hospitality and tourism, with operational and administrative skills at a manager level, specializing in the room division area. In most cases, the information in the books is relatively standardized to processes or standards related on the author or the school institution, however the operation practice requires combining procedures with skills and experience to achieve a result as close to what is desired in terms of guest satisfaction and objectives. We can analyze all this in an open way, without processes or procedures related to a single technique or teaching information. I wait for you in my class, we will advance together towards the knowledge you will need to do the best operational jobs, and achieve all the professional goals and objectives.